Please be Kind to Our Team

The PPG has taken the unprecedented decision to spell out just how difficult it has been (and continues to be) for our 'Reception Team' who are reduced to tears on a daily basis (yes, a daily basis). Following high demand for GP services, colleagues are bearing the brunt of some unacceptable behaviour, and daily verbal abuse is having a negative impact on the well-being of the entire team.

* We understand that there are huge pressures across the entire healthcare system currently but aggression is not the way forward.

* We understand frustrations when calling at 8am to be told that appointments have already been filled. Regrettably, current demand is outstripping capacity.

* We understand that hospital outpatient appointments and elective surgery are taking longer or being cancelled through absolutely no fault of our team.

* We understand that many may be struggling with personal health issues because of current backlogs.

Colleagues have put themselves at risk throughout the pandemic and continue to do so. They and their families have also faced Covid and non-Covid illnesses as well as self-isolation.

Many members of our Team (receptionists, practitioners and GPs) have worked at the Village Surgeries Group for several years and they have never witnessed such abuse in a day's work.

Newcomers to our Team are bewildered and overwhelmed by the levels of hostile and daily aggression.

These problems are not unique to our patients. The healthcare system is struggling nationwide but abuse should never be normalised in a day's work.

We ask for kindness; and a pause, and that no one resorts to verbal aggression. Instead, write to the appropriate MP urging more support for rural surgeries.

Thank you.

WeLoveTattenhall