Tue 19th Jan 2021Tattenhall Online weather - Moderate rainModerate rain 10°C

The beautiful village of Tattenhall in Cheshire

Follow Up Calls Computer Software Service Fraud

Home » News » Computer Software Service Fraud

Scam Alert

There is concern that victims of previous Computer Software Service Fraud (CSSF) are being re-targeted for "owed money".

The National Fraud Intelligence Bureau (NFIB) reports that CSSF scammers are returning to contact previous victims, requesting that they pay money owed for a fake malware protection service they had provided. Alternatively, the fraudster will ask for a new subscription fee in return for protection from a new threat. The victims that have made payments to the fraudsters have done so via credit/debit card payments. In some instances threatening and aggressive language has been used against victims, as part of the attempt to coerce them into sending money.

Computer Software Service Fraud involves the victim being contacted, told that there is a problem with their computer, and that for a fee this issue can be resolved. The aim of the fraudster at this point is usually to gain remote access to the victim's computer and, subsequently, access to their online banking account. No fix actually occurs. The victims will often be cold-called or will receive a pop-up on their computer, prompting them to phone the suspect.

Since the beginning of this year (2018), the total loss for repeat victims of CSSF has been reported as £16,712.85. The National Fraud Intelligence Bureau has noticed an increase in such reports since the beginning of May.

Protect Yourself

  • If you receive such an unsolicited call or pop-up, do not make a payment. Always ensure you know who you are talking to. If in doubt, hang up immediately.
  • Do not allow remote access to your computer.
  • Don't be rushed or pressured into making a decision. Under no circumstances would a genuine bank, or another trusted organisation, force you to make a financial transaction on the spot; they would never ask you to transfer money into another account for fraud reasons. Remember to stop and take time to carefully consider your actions.
  • Listen to your instincts. If something feels wrong then it is usually right to question it. Criminals may lull you into a false sense of security when you are out and about or rely on your defences being down when you're in the comfort of your own home. They may appear trustworthy, but they may not be who they claim to be.

popular recent storiesAlso in the news

Tattenhall AirShot
Webteam: Tue 19 Jan 6:10am

In this series, we spend 10 minutes talking to someone who lives or works in Tattenhall and share our findings with you.Today, we're talking to Parish Councillor Esther Sadler-Williams.How are you?I am well thank you and hope your readers are too!.Where are you from?I was born in Edinburgh, but moved 'down south' when I was 15 as my dad had a new job with the what was...

Health Week
CW&C Libraries: Mon 18 Jan 6:11am

Health and Wellbeing Week Online: Monday 25 January — Sunday 31 January 2021This year Health and Wellbeing Week is going online but we're still offering a range of free activities through our Facebook page to help improve your mental and physical wellbeing. We are teaming up with various partners to provide something for everyone including Cheshire Dance, Cheshire Archives, Cheshire...

TestitTuesday
CFRS: Mon 18 Jan 6:05am

A message from Cheshire Fire and Rescue Service — When did you last test your smoke alarms? It only takes a minute to check — test them today and make sure they are working.They could save your life...